Residential: 7 - 9 Mon - Sat
Commercial: 24 hrs. by appt.
Serving Houston, TX and surrounding areas
Copyright 2013 - 2020 Shook Carpet Cleaning - All rights reserved
8 - 6 Mon - Fri
TERMS & CONDITIONS
These terms and conditions constitute the full and complete service agreement (the "Agreement") between you (the "Customer") and Shook Carpet Cleaning ("SCC") of 20527 FM 1093, A-9, Richmond, TX 77407 for the provision of services by SCC.
Please take some time to review this Agreement. Use of our services constitutes your acceptance of these terms and conditions.
a. Subject to the terms of this Agreement, SCC agrees to provide carpet (regular, ultimate), tile & grout, upholstery, mattress, and window cleaning in addition to shower rejuvenation, carpet repair/stretching and/or sealant (clear/color) services (the "Service") to the Customer at an address specified by the Customer (the "Premises").
b. The Service will be for cleaning services as agreed with the Customer at the time of booking.
c. SCC will provide one or more cleaning technicians (the "Technician") to attend the Premises to provide the Service at a time and date mutually agreed between SCC and the Customer (the "Service Time").
d. SCC endeavors to provide the Service faithfully, diligently and in a timely and professional manner.
2. ADDITIONS AND AMENDMENTS
a. Any changes to the Service to be provided must be agreed by SCC prior to the Service Time.
b. If the Customer requires any additional services or variations at the time of Service, the Customer must discuss with the Technician, who may or may not agree to provide the additional services based on his/her absolute discretion.
3. CUSTOMER REPRESENTATIONS AND WARRANTIES
The Customer represents and warrants that:
a. it will provide a safe working environment at the Premises for the Technician to perform the Service;
b. the Technician will have unencumbered and unobstructed access to those areas of the Premises requiring the Service;
c. it will provide the Technician with access to all services and utilities (including hot and cold water, electricity, and rubbish bins) as required by the Technician to provide the Service;
d. it will advise SCC prior to the commencement of the Service of any hazards, slippery surfaces, risks or dangers.
e. it is authorized to use the Premises and obtain the provision of Service;
f. it will secure or remove any fragile, delicate, breakable or valuable items, including cash, jewelry, works of art, antiques, or items of sentimental value prior to the commencement of the Service.
4. HEALTH AND SAFETY RISKS
In addition to the obligations and warranties set out in clause 3 above, the Customer acknowledges and agrees that:
a. the Technician is entitled to undertake a job safety analysis before the commencement of any work to assess the health and safety risk at the Premises;
b. the Technician may, either before or during the provision of the Service not provide or cease the provision of the Service where carrying out the Service presents, in the absolute discretion of the Technician, a risk to health and safety.
c. moisture on your furniture and carpets can present a slip hazard on nearby hard surface areas, we ask that the Customer avoid any areas that we are cleaning, and will advise any other guests, residents or contractors of this hazard until the carpets are dry.
d. the Customer must agree to keep children or dependents away from any equipment or hot water being used as a part of the the Service.
e. the Customer must ensure the environment the Customer is inviting the Technician to work in, is a safe environment free from electrical or structural hazard.
f. carpet cleaning solutions should be considered poisonous and are not for human consumption.
a. The Customer may make a booking either in person, by telephone, email or on the SCC website.
b. At the time of booking the Customer must provide details of any hazards, slippery surfaces, risks or dangers.
c. SCC provides all quotations at the time of booking.
d. SCC reserves the right not to accept a booking for any reason.
6. JOB QUOTATIONS
a. The actual price payable by the Customer is the quoted price provided by SCC.
b. Any price quoted by SCC is an estimate only based on SCC's experience, without inspection, and based on information provided by the Customer.
c. Quotes are valid for a period of 30 days from the date of the quote.
d. The quote we provide over the telephone or via email through the internet on the SCC website, is based on information provided by the Customer to SCC, and in the absence of specific room, or clearly definable descriptions will be based on standard room sizes/seating positions. If the actual work to be performed is different to what has been quoted for, the price will vary accordingly.
e. The Technician may quote extra after inspection if there are extra rooms or areas that SCC were not informed of during the quotation process or if the condition of the item to be cleaned is deemed to be different from the information provided by the Customer.
f. The Technician will confirm the price with the Customer before work commences.
g. When the Technician arrives at the Premises they will inspect the areas the Customer has requested to be cleaned.
h. Maximum area size applies for advertised or quoted 'per area pricing structures. Maximum area size is 200 square feet and is based on a standard furnished area. Areas less than 200 square feet will count as one (1) standard area. Areas over 200 square feet but 400 square feet will count as two (2) standard areas.
i. Carpeted steps are quoted as an area. Split staircases will be considered either as one (1) or half (1/2) an area.
j. Upholstery cleaning prices are per standard size sofa, love seat and oversized/recliner. Additional charges may apply for ottomans, chaises, and loose cushions. Dining room chairs are based on whole or half styles based on the technicians discretion.
k. Pre-treatment and steam cleaning is included in the standard pricing. Spots and stains that do not come out during the regular cleaning process will be considered as a specialty stain at extra cost.
a. The Technician will inspect the item to be cleaned for stains, wear and tear, and damage before the Service commences.
b. Stains derived from bleaching agents, acids and permanent dyes may be permanent and cannot be removed with any treatment. SCC and the Technician, does not guarantee stain removal for permanent stains.
c. SCC cannot be responsible for any pre-existing condition that is not apparent upon visual inspection of the Premises.
d. The Technician may deem it 'un-feesable' to remove a particular stain or mark on the carpet when compared to the cost of replacement.
8. CANCELLATION FEES AND OTHER CHARGES
a. The minimum charge for any Service is $99.00 plus tax.
b. Surcharges may be charged on any Service booked for weekends, after hours and public holidays.
c. The Customer must telephone prior to 4pm on the business day before the Service Time, if they wish to suspend, postpone or cancel the Service for any reason.
d. In the event that such notice has been given, SCC will endeavor to reschedule the Service if required.
e. In the event that the Customer does not provide notice prior to 4pm on the business day before the commencement of the Service, the Customer agrees to pay a cancellation fee (minimum of $99.00 plus tax) for administrative costs and losses.
9. FEE FOR NON-ACCESS TO PREMISES
In the event that the Customer does not provide unencumbered access to the Premises for SCC or its Technicians to provide the Service, the Customer agrees to pay a cancellation fee equivalent to the minimum charge (inclusive of GST) for administrative and travel costs.
10. PAYMENT TERMS
a. The Customer agrees to pay the price quoted by SCC in full prior to or at the Service Time, unless otherwise agreed in advance with SCC.
b. If no payment has been made by the Service Time, SCC will use reasonable endeavors to contact the Customer for payment. In the event that SCC cannot contact the Customer or payment is not made by the Service Time, the Customer will be deemed to have cancelled the Service, and the Customer must pay any cancellation fees or charges due set out in clause 8.
c. Payments may be made in cash, check or credit card.
d. Check payments should be made payable to Shook Carpet Cleaning. If a payment is made by check then the Customer guarantees there are sufficient funds in the check account to meet the payment of the check. If, for any reason whatsoever the check is not honored, then the Customer will meet all additional costs incurred by the company. The minimum charge the Customer will incur for each dishonored check will be $25.00.
11. GENERAL SALES TAX ("GST")
Unless specified otherwise, all prices and quotations are expressed to include GST.
12. LATE PAYMENT FEE
a. Where SCC has agreed to invoice the Customer for payment of fees after the Service has been completed, the Customer agrees to pay in full, all fees due, within 7 days of the invoice date.
b. The Customer agrees that if SCC has not received payment in full for the Service within one calendar month of the original invoice date then a late payment fee of $10 will be applied for each month. In addition, interest will be charged at a fixed rate of 10%.
c. If the Customer’s account is outstanding for more than 3 months, we will call at the Premises to collect payment in person, in which case an additional $90 minimum call out fee will apply.
d. SCC reserves the right to pass the debt on to a collection agency and refer the Customers personal details to credit reporting agencies if the Customer’s account remains overdue past this point. This will incur additional charge.
e. In addition to the amounts set out above, the Customer agrees to indemnify SCC for all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by SCC in connection with a demand, action, or other proceeding (including mediation, out of court settlement or any action taken for recovery of debt from the Customer) arising out of a breach of these terms including the failure by the Customer to pay an amount by the due date.
If a Technician fails to attend the Premises within 1 hour of the Service Time and does not provide the requested Service, SCC will provide the Customer with either:
a. offer to reschedule the Service at another time mutually agreed between the Customer and SCC, or
b. a full refund of payments made by the Customer if Services were paid prior to the Service Time.
14. GUARANTEE OF SERVICES
a. If the Customer is dissatisfied for any reason with the Service provided, the Customer must inform SCC within 48 hours of completion of the Service, otherwise, the Customer will be required to pay for services again. SCC strives to achieve 100% customer satisfaction and will endeavor to resolve the problem quickly and efficiently.
b. In the event the Customer is dissatisfied, the Customer undertakes to give SCC the opportunity to rectify all work. Subject to clause 15, SCC may, at its discretion, offer the Customer the following in the order stated below:
i. re-supply of the Service without charge;
ii. a partial or full refund;
iii. such other remedy as deemed appropriate by SCC.
15. EXCLUSIONS AND LIMITATIONS
a. The only conditions and warranties which are binding on SCC in respect of the state, quality or condition of goods and services supplied by SCC to Customers are those imposed and required to be binding by statute (including the Trade Practices Act 1974).
b. To the extent permitted by statute, the liability, if any, of SCC is, at SCC’s option, limited to and completely discharged by the resupply of the Service. SCC is not responsible for:
i. not completing or providing the Service as a result of a breach of a warranty by the Customer in clause 3 (including a failure by the Customer to provide utility services, a safe working environment or unencumbered access to the Premises); or
ii. not completing or providing the Service as a result of the Technician not proceeding for health and safety reasons under clause 4;
iii. any loss or damage incurred by the Customer or any third party as a result of the effects of a force majeure, being any event beyond the reasonable control of SCC;
iv. not completing or providing the Service due to an act or omission of the Customer or any other person at the Premises during provision of the Service;
v. wear, damage or stains that can not be completely cleaned or removed;
vi. any wear or discoloring of fabric or surfaces becoming more visible once dirt has been removed;
vii. any loss incurred as a result of any breakage or damage to goods, items of value (including antiques, items of sentimental value) or the Premises; or
viii. the cost of any key replacement or locksmith fees, unless keys were lost by SCC or the Technician.
c. Except as provided in this clause, all conditions and warranties implied by law in respect of the state, quality or condition of the Service which may apart from this clause be binding on SCC are excluded.
d. The Customer acknowledges that the results of any services provided may vary depending on a number of factors (including time elapsed since Premises was last cleaned and nature of cleaning required), and that SCC gives no guarantee as to the actual results of the Service.
e. Except to the extent provided in this clause, SCC has no liability (including liability in negligence) to any person for any loss or damage, consequential or otherwise, suffered or incurred by that person in relation to the products or services provided by SCC (including any loss caused by, or resulting directly or indirectly from, any failure, defect or deficiency or any kind of or in the products used or services provided by SCC).
The Customer indemnifies SCC against:
a. all losses or liabilities arising directly or indirectly as a result of the provision of the Service including all losses or liabilities caused as a result of a breach of the warranties of the Customer set out in clause 3; and
b. all legal costs (on a solicitor and own client or full indemnity basis, whichever is greater) and other expenses incurred by SCC in connection with a demand, action, arbitration or other proceeding (including mediation, compromise, out of court settlement or appeal and including any action taken for the recovery of a debt from the Customer).
17. ACCIDENTS, BREAKAGE, DAMAGE & THEFT
a. The Customer must inform SCC of any incident where an accident, breakage, damage to property or theft has occurred due to any act of the Technician within 24 hours of completion of the Service.
b. To the extent permitted by law, the Customer is not entitled to claim any loss for any incident if the incident is not reported to SCC within 24 hours of completion of the Service.
c. To the extent permitted by law, damage or loss to the following items is specifically excluded from the liability of SCC under these terms and conditions: cash, jewelry, art, antiques, and items of sentimental value.
a. This Agreement may be terminated by the Customer by providing at least 24 hours notice prior to the Service Time.
b. Subject to clause 18(c), SCC may terminate this Agreement by providing the Customer with at least 24 hours notice prior to the Service Time.
c. SCC may terminate this Agreement with immediate effect if the Customer is in breach of this Agreement, and in the opinion of SCC, that breach is incapable of remedy.
19. CHANGES TO THIS AGREEMENT
a. SCC reserves the right to update or modify these terms and conditions at any time without prior notice, and may do so by publishing an updated agreement on the SCC website. Each updated agreement will take effect 24 hours after it has been published on the website.
b. The Customer agrees that any use of the Service following any such change, whether as a single job or as part of a regular cleaning schedule, constitutes their agreement to follow and be bound by the terms and conditions as changed.
20. LAW & JURISDICTION
The Customer and SCC acknowledge and accept that this Agreement shall be construed and interpreted in accordance with the laws of the state where the Service occurred and both agree to submit to the exclusive jurisdiction of the courts of the state where the Service occurred in the event of any dispute.
The Customer agrees that if any term or provision is held invalid, void or unenforceable, then that provision will be considered severable and the remaining terms and provisions shall continue to be binding.
The content of this Agreement is protected by international copyright laws and may be used for personal reference only. Subject to applicable law, permission to copy, alter, reproduce, publish, transmit and/or otherwise distribute this content is forbidden without first obtaining the prior written permission of Shook Carpet Cleaning.